Text-To-Give

TEXT 84321 to get Started!

Text2Give How To:

Text2Give donors can initiate a donation by texting the amount of their donation to 84321.

Setup

When a donor initiates their first Text2Give donation, our system will respond with a message that includes a setup link. Tapping this link will take them to their mobile browser, and walk them through these steps:

  1. Find your church: Giving will use the donor's geographical location and phone number to suggest churches nearby (within 20 miles). If your church is not listed, or the donor isn't within the geolocation radius, they can search by your church's address, city, or ZIP code, and filter results by church name.

  2. Log in to your profile: After choosing a church, donors will be asked to enter their name and email address to either create a new donor profile (first-time donors) or log in to access their existing donor profile (returning donors).

  3. Add or select a payment method: First-time donors can add a payment method to be used for this initial donation and future donations. Existing donors can log in to their profile to select a previously saved payment method.

  4. Submit the donation: Once a donor submits their donation, this will initiate that first donation and enable Text2Give for future use.

After setup, donors can simply text their donation amount to 84321 to initiate an online donation.

Giving to Different Funds

By default, Text2Give donations will go to your account's Default Fund (Tithes) unless another fund is specified. A donor can indicate a specific fund by appending the fund name after the donation amount. (For example: "$5 building")

Donors can also split donations between funds in a single text by listing the amounts and fund names for each fund. (For example: "$5 missions $6 building")

EXAMPLE: To tithe $25, JUST TEXT THIS: $25 (any donation that does not have a designation will go to tithe/general fund.) 

Or text this: $25 tithe

To give $25 to Speed the Light, TEXT THIS: $25 stl

OUR LIST OF KEYWORDS FOR DESIGNATING OFFERINGS:

  • tithe
  • missions
  • building
  • agnr (for A Grateful Nation Remembers)
  • groups (for groups materials)
  • ktp (for Kidz Town preschool payments)
  • benev (for Benevolence funds)
  • youth (Youth Ministries)
  • mpact (MPact Girls Club)
  • rr (Royal Rangers boys)
  • wm (Women's Ministries)

Text2Give Keywords

Relevant keyword triggers are communicated to donors when they give or take particular actions.

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The following keywords are available:

REFUND - Donors donating using a card can issue this command within two hours of donating to initiate an automatic refund. This isn't a cancellation, but is a refund, so this donation will show as refunded on the donor's profile.

MISTAKE - Donors donating using ACH can issue this command within two hours of donating to cancel their donation. This will cancel the donation before it's processed, so there will be no record of a canceled donation on the donor's profile. (ACH donations cannot be refunded via Text2Give. Refunds for ACH would have to be done by an Administrator.)

STOP/START - The STOP command immediately disables Text2Give for the donor. The START command will lift any carrier blocks and allow the donor to use Text2Give in the future.

The STOP command immediately disconnects the sender's phone number from the Text2Give system and the system may no longer be able to communicate with that phone until a START command is received. This opt-out functionality is required by many carriers.

HELP - This will prompt a response message back to the sender. If the sender is an active Text2Give donor, they'll receive a link to a help page with tips on how to use Text2Give.


 

MY CCC



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